Due to health and security reasons, CBD National is not able to accept the return of any products. All sales are final with no refunds.
However, if your product was damaged during shipping, is defective, or you received the wrong item, please submit a request to the supplier from your dashboard by clicking on the return/replacement request button. All requests will be submitted to the supplier and approval of such request is at their discretion.
Requests must be completed within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once supplier has approved your request, you will receive an email with instruction to ship the item back to the supplier. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once supplier has received and inspected this item, it will be their discretion to approve a refund or replacement. You will receive an automated email with their decision.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cbdnational.com
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